Password & Login Troubleshooting

If you’re having trouble logging in or accessing your course, don’t worry — it’s usually an easy fix!
Follow the steps below depending on your situation.

1. First Time Accessing the Course

When you purchase a course, an account is automatically created using your email.

  1. Check your inbox for an email with the subject:
    “تم إنشاء حسابك الخاص على The Kids Part!”

  2. Open the email and click the link that says:
    “أنقر هنا لتعيين كلمة المرور الجديدة الخاصة بك”

  3. Set your password and remember it for future logins.

  4. Go to the login page:

    https://thekidspart.com/ar/login-and-register/

  5. Click on “تسجيل دخول”, then log in using your email/username and the password you just set.

Once you log in, you’ll see all the courses you’ve purchased.
Click on a course name to open it and start learning.

2. You Paid but Didn’t Receive Any Email

If you didn’t get the email to set your password, you can reset it manually:

  1. Go to the password reset page:

    https://thekidspart.com/ar/my-account/lost-password/

  2. Enter your email address and click Submit.

  3. Check your inbox for a new message and click the link:
    “إضغط هنا لإعادة تعيين كلمة المرور”

  4. Set your new password.

  5. Return to the login page and sign in:

    https://thekidspart.com/ar/login-and-register/

3. You Forgot Your Password

If you already have an account but forgot your password:

  1. Go to the password reset page:

    https://thekidspart.com/ar/my-account/lost-password/

  2. Enter your email and click Submit.

  3. Follow the link in the email to reset your password.

  4. Log in again using your new password:

    https://thekidspart.com/ar/login-and-register/

Still Having Trouble?

If you still can’t log in or access your course, please email us at:

support@thekidspart.com

Include:

  • A short description of the issue
  • A screenshot of any error message (if possible)

 

We’ll get back to you as soon as possible.

en_USEnglish